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Handling of Customer calls (approximately 20 calls per day) Calls transfer to an automatic satisfaction survey (target defined min. 50% and satisfaction of client/supplier 4,5 out of 5) Handling and follow up of Customer e-mails. Query Management originated in SC business (via email, telephone or Child Case) Analysis ...
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Handling of Customer calls (approximately 20 calls per day) Calls transfer to an automatic satisfaction survey (target defined min. 50% and satisfaction of client/supplier 4,5 out of 5) Handling and follow up of Customer e-mails. Query Management originated in SC business (via email, telephone or Child Case) Analysis ...
Jornada Indiferente
Handling of Customer calls (approximately 20 calls per day) Calls transfer to an automatic satisfaction survey (target defined min. 50% and satisfaction of client/supplier 4,5 out of 5) Handling and follow up of Customer e-mails. Query Management originated in SC business (via email, telephone or Child Case) Analysis ...
Jornada Indiferente
Claims administrative delivery goals: Perform day-to-day tasks on time & capability to work under set deadlines (SLA's), highlight & manage process exceptions proactively working closely Hub Team leader and colleagues (collaborative & agile environment). Data Quality / Integrity: Maintaining claims data entry ...
Jornada Indiferente