Customer Operations with German and English

• Handling of Customer calls (approximately 20 calls per day)
• Calls transfer to an automatic satisfaction survey (target defined min. 50% and satisfaction of client/supplier 4,5 out of 5)
• Handling and follow up of Customer e-mails.
• Query Management originated in SC business (via email, telephone or Child Case)

• Analysis of customer accounts in SAP and ICON systems.
• Outgoing calls for customer clarification requests.
• Service contract administration tasks such as: contract activation, adaptation, transfer, prolongation, terminations or suspensions.
• Archive of the contracts in a digital platform (SCAT).
• Printing and sending out of welcome letters to customers.
• Duties on holidays when required and approved by the TL beforehand • Basic level and some experience in SAP/FI
• Medium level and some experience in MS office tools, specially Excel
• High level of English and German

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