IT Vendor Management Support - PageGroup SSC

IT Vendor Management specialists will be responsible for supporting colleagues with administrative tasks while also managing certain responsibilities independently. The role aims to promptly support the Global Technology Support team with administrative tasks, Vendor Management, Procurement and negotiation with suppliers with focus to savings, Asset Management (including coordinating disposal collections), generate documentation, support on basic IT queries, Analytics and Reporting, and other ad-hoc administrative and support tasks.

Primary Responsibilities:
* Provide support to business presence.
* Manage and effectively deal with support and administrative tasks
* Provide excellent Customer Service by maintaining regular communication with internal stakeholders, external parties, and provide regular updates proactively
* Respect deadline for projects and assigned tasks
* Proactively deal with other Business Technology teams and Finance, at all levels
* Provide regular visibility to the Management
* Vendor Management tasks, being highly involved in contract, escalation point with suppliers
* Procurement tasks such as comparing and negotiating prices, PO monitoring and follow up, confirm invoices, keep proactively updated with the latest, etc.
* Stock Management tasks such as avoiding shortage for global stock, proactive approach on renewing licenses or fixed assets to be delivered on time
* Keep regular records and tracking of orders and be able to produce accurate reports
* Analyse trends and issues, strategically anticipate challenges
* Exhaustive budget control and forecast with focus to savings
* Ensure the correct application of internal processes for each country
* Take initiative by proposing improvements, workarounds and solutions
* Ensure the correct application of internal processes for each country and contribute in defining new processes
* Generate documentation and maintain team knowledge on Admin processes
* Collaborate in defining and improving current internal processes
* Manage external courses and language training
* Enable teamwork by collaborating and sharing information with all GTS colleagues across different time zones and cultures
* Assist on administrative tasks related to trainings scheduling and/or external courses
* Assist Deskside team in various tasks such as hardware preparation for new joiners, laptop imaging, loaning peripherals, warranty repairs or inventory management
* Collaborate in engaging with office managers and business partners to understand hardware needs.
* Provide support to Service Desk on quick requests raised via email by userPrimary Requirements:
* Fluent in English and preferably an another EU languages
* MS Office package knowledge: Outlook, Excel, Word, Power Point, Teams
* Experience in Vendor Management, Procurement and financial concepts
* Basic IT knowledge and IT curiosity to learn and grown in the technological environment
* Knowledge in Active Directory, ITIL principles, familiarity with Ticketing and Finance tools will be an added advantagesers

This position requires a diverse set of skills to effectively manage vendor and partner relationships, ensuring the timely delivery of goods and services within the supply chain. Additionally, it involves providing essential support for administrative processes and tasks within an IT environment.

Skills:

* Ability to analyse vendor performance data, contracts and financial information to make informed decisions
* Strong detail oriented with methodical approach and precision in reviewing documentation, invoices, etc. In order to ensure accuracy and compliance.
* Understanding of financial principles and ability to manage budgets, forecasts, and cost savings
* Ability to analyse vendor performance data, contracts and financial information to make informed decisions
* Strong detail oriented with methodical approach and precision in reviewing documentation, invoices, etc. In order to ensure accuracy and compliance.
* Understanding of financial principles and ability to manage budgets, forecasts, and cost savings
* Ability to negotiate quotes and terms to ensure the best possible outcomes for organization
* Strong organizational and project management skills to handle multiple projects simultaneously, and ability to multitask
* Flexible according to business need
* Strong teamwork and be collaborative but also ability to work independently with low supervision
* Excellent time management: prioritise tasks effective and autonomously, manage chases and escalations timely, being efficient managing time to handle urgent issues/requests while maintaining BAU/ongoing responsibilities
* Be able to able to work in a global, multidisciplinary environment with constant change

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