Collection Specialist (fluency in Italian) - PageGroup

As member of the Cash Collection Team, - the main Page Group Continental Europe country:Manage collection activities for the assigned country, business, region or office customer portfolio

Understand the whole OTC process for a better dispute management
Understand the legal and contractual recruitment scope
Coordinate with the Billing Teams to solve invoice related disputes
Collaborate with the Sales Team in negotiations with customers

Give and keep visibility to the Sales Team on their portfolio's Collection status
Prepare the litigation file for Legal procedures
Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amountsFluent and professional English, native or bilingual level of Italian and Spanish
Previous experience in the role highly desirable
Dynamic, organized with a methodical approach
Good negotiation and communication skills (spoken and written)
Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
Customer focus
Ability to work under pressure to attain company objectives and Cash Collection KPIs

Nunca envíes tu información personal (DNI, foto,...), datos bancarios ni realices ningún pago para solicitar un empleo