Billing Associate Fluent in French

Supporting not only the assigned region, but also overall Billing and Disputes if needed.
Coordinating with local finance teams, Customer Service, Sales, and Operations.
Escalating relevant matters to the Order to Cash Supervisor if needed, to ensure regions.
Establishing and maintaining good relationships with other teams.
Ensuring accurate and timely account set-up and updates to enable billing, communication, and service quality.
Generating accurate and timely invoices, and credit notes if applicable, for customers.
Monitoring billing transactions and sending invoices.
Coordinating and attending to client and customer disputes, coordinating with local teams and other departments if needed, and ensuring escalations are properly handled in a customer-friendly manner.
Being responsible for the dunning process and bad debt management.
Ensuring quality customer interaction while improving satisfaction.
Participating in and promoting a culture based on collaboration, teamwork, accountability, and inclusiveness within the team.
Working towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.
Identifying areas that will benefit from process improvements to propose to the Supervisor Order to Cash and supporting selected projects.
Providing clear, effective upward feedback and reporting.
Ensuring compliance with operational accounting policies and procedures.
Ensuring the integrity of the financial accounting systems and controls under his management.Experience in Order to Cash, Billing and Collections or Customer service
Open to work in international environments
Working knowledge of OtC processes
French and English as business languages
Excellent interpersonal skills with the ability to influence and develop relations at all levels
Flexibility and ownership
Team player in an multi-cultural environment
High degree of orientation in customer service
Good negotiation skills
High School, Vocational Certificate, Post Secondary DiplomaPreferred skillsUniversity Degree
Other European Languages
Knowledge of Microsoft Office
Some knowledge of SAP preferable

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