Billing/OTC Specialist with native level of French

General:
• Associate will support not only the region assigned, but also overall Billing and Disputes if needed?
• Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.?
• Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant ?
• Establishes and keeps good relationship with other teams. A team player.?

Billing and Dispute Management?
• Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality?
• Responsible for generating accurate and timely invoices, credit notes if applicable for customers.?
• Monitors billing transactions and sending of the invoices. ?
• Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner?
• Responsible of dunning process and bad debt management?
• Ensures quality customer interaction while improving the satisfaction.? • 2-4 years of experience in Order to Cash, Billing and Collections or Customer service?
• Open to work in international environments ?
• Working knowledge of OtC processes?
• English as business language and native level of French?
• Excellent interpersonal skills with the ability to influence and develop relations at all levels?
• Flexibility and ownership?
• Team player in an multi cultural environment?
• High degree of orientation in customer service ?
• Good negotiation skills?
• High School, Vocational Certificate, Post Secondary Diploma

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