Comercial Residencia Estudiantes

Follo
Leading the sales process with students.
Manage and attend commercial visits in the residence from the capture of the lead to the final sale, in coordination with the rest of the reception team.
Contact and visit both universities and private schools/centers for the promotion of residence.
Attendance at fairs and congresses related to the market.
Attendance at scheduled meetings of the Leasing and Marketing department in Service Office. Follo
Completion of sales reports requested by the Leasing department in Service office.
Management of computer systems related to lead management (CRM) and accommodation inventory management (PMS)
Management of individual reservations, allocation of rooms and explanation of terms and conditions to residents.
Management and control of group reservations from collection to final billing.
Ensure an unforgettable experience to the resident. Conduct necessary actions, events and other activities and initiatives to create a true community among residents.
Solving initial problems regarding the experience of the resident.
Give training to the Student Hosts.
Management and monitoring of the social media calendar and content creation.
Lead and manage the calendar of activities dedicated to the resident's experience during their stay in coordination with the reception team.
Direct support to the Residence Manager in any requirement regarding the operation and sales of the residence. Daily communication to track the evolution of sales and experience of residents.At least 1 year of experience in the student accommodation sector, hotels or travel and tourism.
Have excellent sales and communication skills (listening, presenting and building relationships), ideally in the student housing sector.
Be able to work well in a dynamic and sales-focused team within a hotel environment.
Be able to demonstrate knowledge of the business aspects of managing a student residence.
Be organized and willing to provide an excellent student experience that will become the talk of the city.
Be able to demonstrate high standards when working with objectives / KPI / customer expectations.
English Level: B2

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