Claims administrative delivery goals: Perform day-to-day tasks on time & capability to work under set deadlines (SLA's), highlight & manage process exceptions proactively working closely Hub Team leader and colleagues (collaborative & agile environment).
Data Quality / Integrity: Maintaining claims data entry & indexing file upload/documentation integrity in all used systems.
Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Hub 'Playbook' & EMEA claims processes & protocols.
Internal Development: Perform with high level of technical competency for claims admin activities and commit to personal development through given coaching.
Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.Advanced level in English(C1) is a must.
Native/Bilingual in Dutch is a must.
Ability to organise work & perform within time constraints.
MS Office knowledge.
Customer Service experience
Experience of working independently or as part of a team - self-motivated.
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