Customer Operations with Portuguese and English

Handling of Customer calls (approximately 20 calls per day)
Calls transfer to an automatic satisfaction survey (target defined min. 50% and satisfaction of client/supplier 4,5 out of 5)
Handling and follow up of Customer e-mails.
Query Management originated in SC business (via email, telephone or Child Case)

Analysis of customer accounts in SAP and ICON systems.
Outgoing calls for customer clarification requests.
Service contract administration tasks such as: contract activation, adaptation, transfer, prolongation, terminations or suspensions.
Archive of the contracts in a digital platform (SCAT).
Printing and sending out of welcome letters to customers.
Duties on holidays when required and approved by the TL beforehandBasic level and some experience in SAP/FI
Medium level and some experience in MS office tools, specially Excel
High level of English and Portuguese

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