Sales Operations Analyst - Software Company

HubSpot Administration:Serve as the primary administrator for HubSpot, focusing on B2B CRM needs, and ensuring it is configured and optimized to support complex sales cycles
Customize and maintain CRM workflows, dashboards, and reports to provide real-time insights into sales activities and performance
Manage user permissions, custom objects, workflows, sequences, and deal pipelines to ensure alignment with business goals
Data Management & API Integration:
Oversee the integrity and accuracy of CRM data, ensuring it is properly segmented and leveraged for targeted B2B marketing and sales campaigns
Lead API integration projects to connect HubSpot with other critical business systems, ensuring seamless data flow and synchronized operations across platformsSales Tools Management:Identify, evaluate, and implement sales tools and technologies that enhance B2B lead generation, pipeline management, and overall sales efficiency
Manage and optimize the usage of these tools, providing ongoing support and training to sales teams to maximize their effectiveness
Sales Process & Workflow Optimization:
Design, implement, and continuously improve sales workflows tailored to B2B processes, focusing on streamlining multi-touchpoint sales cycles and reducing friction
Develop and enforce best practices for data entry, lead management, and pipeline tracking to ensure consistency and accuracy across the sales teamNPS & Customer Feedback Management:Implement and oversee NPS surveys to capture customer feedback, analyze trends, and identify areas for improvement
Work closely with the Head of B2B Partnerships to develop strategies based on feedback, aimed at enhancing customer satisfaction and loyaltyCollaboration & Stakeholder Communication:Act as the liaison between the B2B sales teams, marketing, product development, and IT, ensuring that CRM and sales enablement strategies are aligned with broader business objectives
Regularly communicate progress, insights, and recommendations to senior management and other key stakeholdersContinuous Improvement:Foster a culture of continuous improvement by regularly assessing the effectiveness of CRM and sales enablement initiatives, and by staying informed on industry trends and best practices
Lead initiatives to refine and enhance CRM and sales enablement processes, ensuring they remain effective in driving sales performance and business growthUniversity degree in finance, information systems, economics, statistics, math, engineering, or other quantitative degree, with strong academic performance.
2-3 years of work experience in role requiring detail orientation, analysis, process design, etc
Familiarity with HubSpot, Salesforce, or other leading CRM solution along with integration and systems tools (e.g. Zapier, Workato, Google Apps, etc.)
High level of detail orientation, passion for efficiency and for completing accurate and thorough work.
Fluent in English

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