Contract Administrator with fluent German - PageGroup SSC

Administrative tasks
The Middle Office Administrative tasks cover a wide range of activities, including:Contract creation for Candidates and Clients (which includes gathering & vetting of necessary information - eg work permits)
Issuing contracts, having them signed and stored
Creation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so timesheets can be logged and accurate payroll/invoices created
Generate reporting for business needs
The right candidate for this role is therefore someone with attention to detail and who is keen to understand how all these different processes impact each other.
Customer-service related tasks
Along the contract-life cycle there can be several interaction points with stakeholders:Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion
Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office
Answering Candidate questions
Attending to Client queries
PageGroup changes lives by creating opportunities for people to reach their full potential. It´s important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs. The ideal incumbent therefore has strong empathy and cares for excellent customer service.Ideally prior experience of:working in shared service center environment
working in Administration, HR Services, Accounts Payables, Billing and/or Customer Service
collaborating effectively with international team/cross-team to deliver
Fluency in German and English. Any additional European language is a must (French, Dutch, Portuguese or Italian). Spanish is a strong plus.
Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
Excellent customer-focus & communication skills (written & verbal)
Excellent organizational skills and ability to work under pressure & manage deadlines?
Ability to work independently, take initiatives, continuous improvement mindset
Ideally at ease with Excel

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