Customer Operations with Swedish and English

Customer and supplier billing
Payment and collection management
Handling and follow up of Customer e
mails.
Query Management originated in SC business (via email, telephone or Child Case)
Follow
up of the queries received via phone call through a tool called Genesys (within 48 hours).
Analysis of customer accounts in SAP and ICON systems.
Outgoing calls for customer clarification requests.
Service contract administration tasks such as: contract activation, adaptation, transfer, prolongation, terminations or suspensions.
Archive of the contracts in a digital platform (SCAT).
Printing and sending out of welcome letters to customers.
Duties on holidays when required and approved by the TL beforehand

Basic level and some experience in SAP/FI
Medium level and some experience in MS office tools, specially Excel
High level of English and Swedish

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